We ship with temperatures below 25°C only.

Terms of service

TERMS AND CONDITIONS (GTC)

for orders via www.thesmallbatchproject.ch

  1. CONCLUSION OF CONTRACT AND DELIVERY OF GOODS

1.1 By clicking the"Buy now"button, you are placing a binding order for the items in the shopping cart. We will confirm receipt of your order by email. The delivery of the ordered goods takes place with advance payment and Twint as soon as the payment of the full purchase price has been received.

1.2 As an exception, we are not obliged to deliver the goods ordered if we have properly ordered the goods on our part, but have not been delivered correctly or on time. The prerequisite is that we are not responsible for the lack of product availability and that we inform you of this fact immediately. Payments already made will then be reimbursed immediately.

1.3 We deliver orders within Switzerland. Monday to Thursday with A Mail

  1. PRICES AND SHIPPING COSTS

2.1 The prices listed in the offer at the time of the order apply; they include the applicable statutory value added tax.

2.2 We will cover the shipping costs for you, except for Next Day Evening Delivery.

  1. PAYMENT

3.1 We offer the payment methods invoice, prepayment, PayPal and Twint. You have to bear any costs of a money transaction.

3.2 In the case of purchase on account, the purchase price is due for payment on the day the customer receives the delivery. If the payment is not made within 30 days of the due date, the customer is in default. We reserve the right to invoice the customer for reminder fees in addition to the invoice amount. The first reminder is free of charge, the second reminder is the reminder fee of CHF 10.00

3.3 You agree that you will receive invoices, credits and reminders in electronic or paper form.

  1. GIFT CERTIFICATES AND THEIR REDEMPTION

4.1 Gift vouchers are vouchers that you can purchase. These can only be redeemed for the purchase of our articles. If the balance of a gift voucher is insufficient for the order, the difference can be offset with the payment options offered.

4.2 Gift vouchers can be redeemed using the contact form or by email. The balance of a gift voucher is neither paid out in cash nor is interest paid.

  1. REFUND POLICY

We take great care that our products are sent in good condition. However, we are aware that accidents happen. In the event of damage from the post office, we will gladly replace the damaged boards. If the bars have simply been in the mailbox for a long time and have therefore melted, unfortunately we cannot pay for them. Since this is food we can no longer take it back

  1. REPAYMENTS

We will arrange for any repayments by invoice and advance payment to the account you specified for the repayment. If you have paid via PayPal, the refund will be made to the associated PayPal account. If you used a gift certificate for your purchase, you will receive a new gift certificate.

  1. CONTACT AND CUSTOMER CARE

Contact us or write to us at hello@thesmallbatchproject.ch.

  1. LEGAL LIABILITY AND FURTHER INFORMATION

8.1 The statutory warranty for defects applies. In the event of alleged and identified defects in the goods, we will supply the buyer with a defect-free replacement.

8.2 Should individual provisions of the contract including these provisions be wholly or partially ineffective or should the contract contain an unforeseen gap, the effectiveness of the remaining provisions or parts of such provisions shall remain unaffected.

  1. APPLICABLE LAW AND JURISDICTION

9.1 Swiss law applies to all legal transactions or other legal relationships with us.

9.2 With regard to consumers, the place of jurisdiction is the Swiss